T&C

TERMS & CONDITIONS

1.0 GENERAL TERMS

The club shall be known as The Fitness Suite. Management reserve the right to change rules, terms and conditions of the club without prior notice. It is advised to check back periodically for any changes/ additions to the terms and conditions.

Management reserve the right to change fees and payments for the good and benefit of the club.

Members will conduct themselves in a well-mannered fashion at all times.

Members who appear intoxicated will be refused entry.

Any complaints unresolved at the time of incident will be referred to and dealt with by the manager.

The club shall be entitled to make alterations, carry out repairs or maintenance without prior notice, though the course, every consideration will be made to minimise inconvenience.

The club shall not be responsible for the personal belongings of the members or visitors.

Additional charges of up to £25 may be incurred for any unpaid Standing orders.

£50 charge for unauthorised cancellations.

No refunds for non-usage of clubs facilities.

Photograph compulsory.

The club reserves the right to amend the terms & conditions from time to time.

Members must be a named account holder of the account to be debited and be the only person required to authorise debits, unless the account holder is present and offers their signature to authorise membership.

1.1 LIABILITY

A member or visitor engaging in the club activities or making use of its facilities are responsible for ensuring that he or she is properly equipped and that his or her state of health and physical condition are such as not to involve any risk to him or herself or any other person making use of the club. It is hereby understood and agreed the club accepts no responsibility for accident, injury, illness, loss or misadventure caused to or suffered by members or guests on the club premises howsoever caused. Only to the extent caused by the wilful default or negligence of the club, its servants or agents. Members are responsible for their own insurance in respect of injuries suffered, loss or damage to equipment.

1.1.2 PRE-EXERCISE MEDICAL SCREENING

You must be able to answer NO to the following.

1. Do you have a history of heart problems?
2. Do you have a history of lung problems?
3. Have you had chest pains or tightness in the chest?
4. Do you suffer from exercise induced asthma or other respiratory problems?
5. Do you suffer from headaches/fainting/ dizziness?
6. Do you have pain/limited movement in any joint that could be made worse by a change in your physical activity?
7. Do you have diabetes?
8. Do you have epilepsy?
9. Have you had a recent operation/chronic illness/injury?

10. Are you pregnant / post natal?

11. Do you know of any other reason why you should not do physical activity?
12. Is there a history of heart problems in your family?
13. Do you have high blood pressure?
14. Do you have a back problem that could be made worse by a change in your physical activity?

15. Do you smoke?
16. Are you currently taking any medication?

FOR JUNIORS

1. Does your child have bone or a joint problem which could be made worse by physical activity?
2. Does your child suffer from asthma that adversely affects him or her during physical exercise?
3. Do you know of any other reason why your child should not participate in or should take extra care when engaging in physical activity?

If you have answered yes to any questions 1-11, we strongly recommend that you obtain your doctor\'s consent prior to exercise, and undertake an induction programme prior to using the facilities. If you have answered yes to questions 12-16, you are advised to limit your activities to a moderate intensity, and undertake an induction programme prior to using the facilities.

2.0 OPENING TIMES

Weekdays 7.30am – 8.30pm, Saturday & Sunday- Closed, Bank Holidays- Open (Unless stated).

Last admittance 45 minutes before closing time.

3.0 CLASS PASSES & PAY AND PLAY MEMBERSHIPS

Pay and Play members can purchase credits/ punch cards for their account. All classes and credits are charged seperately (see class prices). Monies are non refundable. Please note all punch cards have expiry dates and cannot be extended.

4.0 PERSONAL TRAINING/MONTHLY CONSULTATIONS

The client is asked to pay special attention to the provisions related to liability and cancellations - this does not affect your statutory rights.

4.1 WHAT ARE THE COMPANY OBLIGATIONS?

The Personal Trainer will plan, design and implement a comprehensive program that will take into account the clients personal goals, and fitness levels. The club will provide coaching, supervision, advice and support relevant to the client in order to achieve their results. Personal details including medical history will remain strictly private and confidential.

4.2 WHAT ARE THE CLIENTS OBLIGATIONS?

The client understands that in order to achieve the results; the program designed by the company must be followed, under no circumstances should the client deviate from the program. Failure to comply will result in the client not achieving the results they seek. The client is required to arrive on time for each training session so that a full session can be achieved on each visit. The client is required to wear the appropriate footwear and clothing. Footwear should be comfortable and provide the correct support.

4.3 PERSONAL TRAINING PREMIERE PACKAGES

The company would like to introduce the new personal training packages including bronze, silver and gold. These packages are a fantastic way to make personal training more affordable.

There is an initial commitment of just 3 months. Thereafter, you can cancel your membership at the club by giving one full months’ notice in writing to the club, you must sign relevant documents to activate your intention to cancel and full settlement of your obligations being the sum paid in advance or the monthly instalments payable up to the end of the notice period. All members will be issued with a receipt which must be kept as proof of cancellation. Please note 30 days notice must be given prior to final payment to allow for administration processing. Failure to do so may incur a further payment.

In summary, these packages are subject to a three month minimum commitment period and a £25 admin fee. Please note, all personal training sessions have to be redeemed each week and can not be carried over to the following week.

4.4 PERSONAL TRAINING PAY AS YOU GO SINGLE SESSIONS

The club understands that clients may wish to have more flexibilitiy when it comes to personal training. Therefore we also offer 'pay as you go' personal training sessions. These can be purchased as singles or blocks of 5 & 10.

4.4.1 WHAT IF I NEED TO CANCEL A PAY AS YOU GO PERSONAL TRAINING SESSION?

The club understands that on occasion clients may not be able to attend their personal training session. As a gesture of good will the club will allow a cancellation of and including 5% of a year’s average amount of sessions booked free of charge providing twenty four [24]hours’ notice or more is given. Cancellations in excess of 5% or cancellations where less than twenty four [24] hours’ notice is given will incur the full fee. Please see the pro rata table below for more details:

Number Of Paid Sessions Per Week

Allowance Per Year

5 Sessions

4 Sessions

3 Sessions

2 Sessions

1 Sessions

There are no limits placed on re-arranging sessions providing a place is available for the session to take place. Clients must re-arrange their sessions to take place within three [3] days of the original session and twenty four [24] hours’ notice must be given prior to re arranging.

5.0 REFUND POLICY

Once payment is made monies are non-refundable. This is a comprehensible clause whereby under no circumstances will any refund be given. In extreme circumstances individuals will be able to appeal to the board of directors for considerations. If a client is unable to continue training due to medical reasons, as a gesture of good will, the company will allow the client to select an able person to redeem the sessions on a clients behalf.

6.0 CAN CHILDREN USE PERSONAL TRAINING SERVICES?

The Fitness Suite is primarily an adult club but we welcome a restricted junior membership (see reception for details). Juniors are classed as 10 years to 15 years of age inclusive.

7.0 HOW IS YOUR DATA USED AT THE FITNESS SUITE?

At The Fitness Suite we take care of your personal data:

- your data are not rented or sold

- we are transparent with the use we do of your data

- our communications are pertinent

7.1 HOW LONG DO WE KEEP YOUR DATA?

If you’re asking yourself what is going to happen with your personal data after signing up, then let’s make it clear: your personal data are retained three years maximum following your last interaction with The Fitness Suite. It gives you the possibility, among others, to easily operate your account, including changing sessions, booking sessions or cancelling sessions (according to our 24hr policy). Three years after the last interaction with you, we will automatically delete your account and all the personal data we have on you (account, email address, etc).

7.2 DATA ACCESS

Good to know: you can access and rectify at any time your personal details and preferences. How? It’s easy, you just have to log in to your account at mindbody.

If you forgetn your password or don't have acces, you can ask us to rectify or erase your personal data, you just have to send an email to this address: info@TheFitnessSuiteElland.co.uk. Lastly, if you are not satisfied with our process despite our best efforts on the protection of your data, you can, of course, raise a claim to the ICO.

7.3 WHO IS KEEPING YOUR DATA?

Who is going to use your data? The Fitness Suite, that’s all!

People rarely appreciate when their information are resold to other companies, but don’t worry, it’s not The Fitness Suite style! Your data are only intended to The Fitness Suite: our training team, our admin team, our marketing and communication team etc.

If your data are processed by sub-contractors, it’s only in behalf and following the instructions of The Fitness Suite.

7.4 USE OF PICTURES/ FILM/ LIKENESS

You agree to allow The Fitness Suite, its agents, officers, principals, employees and volunteers the picture(s), film and/or likeness of you for advertising purposes. In the event you choose not to allow the use of the same for said purpose, you agree that you must inform us of this in writing.

8.0 VOUCHERS

One voucher per person. Printed vouchers display expiration dates. Vouchers may only be redeemed during the dates shown. Vouchers must be mentioned when booking. Twenty four hours notice must be given for all voucher bookings.

8.1 GIFT VOUCHERS

Gift vouchers can be purchased at any time and are redeemable within three months of purchase. If a gift voucher is not redeemed within three months it will be deemed void and no refund will be given. It is the sole responsibility of the purchaser or receiver to redeem each voucher, not the company. Gift vouchers and offers can be removed or changed by the company and on the website at any time.

8.2 OFFERS

From time to time the club may introduce offers. Offers are available to new members only. Offers can be purchased in multiples and have expiry dates. See our offers page for details of our latest offers.

8.2.1 JUNIOR TRAINER OFFER

Offer is restricted to junior trainers only. From time to time limitations apply. For example, sessions may be restricted to certain times of day (Peak/Off Peak). Please speak to a member of staff for full details.

9.0 SAUNA HEALTH & SAFETY INFORMATION

It is essential that you understand the aspects, possible dangers and safe practice of sauna usage. Please Read the Following Carefully

IF YOU SUFFER FROM THE FOLLOWING PLEASE CONSULT YOUR DOCTOR BEFORE USING THE SAUNA

Ill effects from heat exposure, epilepsy, giddiness or fainting, headaches or migraine, a heart condition, hypertension, prickly heat, cold sores, allergies, skin ulcers or taking any form of prescribed drug, ointment/lotion, antibiotic or tranquilliser, diabetic, pregnant.

CAUTION: YOUR SKIN MAY BE EXTRA SENSITIVE IF YOU HAVE HAD THE FOLLOWING SKIN TREATMENTS IN THE LAST 24 HOURS

Hot waxing, bleaching or electrolysis.

I have read and understood the above. I am over 18 years of age and understand the necessary precautions for sauna sessions.

10.0 MASSAGE / BEAUTY THERAPY

Sessions can be booked via your therapist directly. Additional screening must be carried out on the first session to determine the treatment necessary. All advice and instruction given is strictly between you and the therapist and does not reflect any views or advice of the club. Any services or products purchased must be done so via your therapist in accordance with the terms and conditions stated. Twenty four hours notice must be given for cancellations otherwise deposits will be lost. Monies are non refundable.

Thanks for your co-operation.